How to manage your online school's comments
Unlike forums, comments are not intended to engage other students, but to express opinion about the course. In fact, in the comments only the course teacher can reply to comments.
Reviews encourage other users to take the course, so we recommend having them always active. To do so, you just have to activate the "Comments" box in the course edition. In addition, you can choose if you want the comments of all the editions to appear or only that specific one. This is especially useful for courses where there are multiple teachers or where the content has been updated.
As a teacher or administrator of the platform it is important to respond to all comments, both positive and negative. In this way, you will demonstrate that your online school is an active platform, that you appreciate their opinions and that you are willing to improve the content of your courses.
There are two ways to reply to the comments of a course, one from the web and the other from the backoffice.
The course teacher can answer directly in the course file. To access your courses as a teacher you must go to "My account > My taught courses".
Administrators can respond on behalf of the teacher through the backoffice. Let's see how it works step by step.
Access "Daily management > Comments" to see the list of all the comments that have been published on the platform and the data. The first thing you will find is a summary with the most relevant data regarding the comments: total number, comments in the last month and today and the number of responses.
Below it, you will find the list of all the comments on the platform according to the user, the date, and the answers. You can also view comments for a specific course from the course's CRM.
To view a comment, click on the "View" option in the Actions column. From there you can also access the "Answer" option.
Once the message is ready, click on the "Reply" button to publish the message on the platform.
To view the response history for each comment, click on the "Replies" from the comments list. There you can edit or delete responses already created.
If you have any questions, email us to soporte@foxizecloud.com or contact us through the "Help" widget, we will be happy to answer you.
Related Articles
Start your online school by following these 6 steps
Why create an online school? If you still have doubts about why you should start your own online school, we give you 4 reasons to do so. 1. Create a new line of business Lifelong learning has become a model of life for many. The need to update ...Manage the digital marketing of your online school (web analytics, SEO and social media)
In this guide we will show you how to configure and manage everything pertaining to digital marketing on your training platform. Why is it important to configure the digital marketing of your platform? These are some reasons: Keep track of the online ...Manage the highlights and testimonials of the home page of your online school
Highlights are the first thing that registered users will see when they enter your online school, so they are very useful to highlight new courses, new offers or motivational messages. In addition, you can link them to other pages, so they can lead ...Change the appearence of your online school
You can customize the look and feel and the main structure of your online training school by accessing the "Appearance" section from the "Settings" menu. 1. Design In the design section, you can customize your platform with the look and feel that you ...Guide for new users of your online school
Are you going to open your online school soon? This guide will help you and your users to better understand how the platform works and how they can get the most out of your training platform. Platform registration Access the domain of the online ...