User Management guide
USER MANAGEMENT
In order to view and manage your users, you must access "Users" in the "Daily management" section.
User management
In this section, you will be able to see the list of users, search and create new users, add new columns (according to the custom fields that have been added in the user registration section) and export the list of users in CSV or XLS format.
In addition, you will have a monthly report of the general activities of the users and you will be able to access the user profiles and manage their CRM.
Users profile (CRM)
You can access the user's profile through the magnifying glass icon in the list (ID column).
In each user profile, you will find:
User activity: the online and live-classes courses carried out in a period of time to be chosen, the KPIs of that user and the comparison with the global average are shown according to:
Average total inscriptions
Average enrollments in live-classes courses
Average enrollments in online courses
Average rating
User income
User information: In this section, you will find the data that the user has entered during registration. As an administrator, you can edit this data. Also, if this user is active on the web, you will be able to see his last connection.
Inscriptions: You will have access to the list of courses the user is enrolled in. You will be able to view and modify the course progress according to whether it is active, pending, completed, canceled or returned.
Comments: You will see a collection of all the comments made by that user.
Coupons: List of coupons used by the user and how many times it has been used.
Test: List of tests performed by this user. You can access the individual results of the participants.
Communications: In this section you will be able to check whether the user has activated the promotional emails and/or newsletters, in addition to see the email marketing campaigns in which the user has been included.
Incidents: List of the incidents that the user has sent. As an administrator, you can add comments.
You can also perform different actions in each user's CRM:
Create a new user
Edit user
Add the user to an emailing list
Change the password. In case the user does not find a way to recover their password or change it, as administrator of your platform, you can change their password. We recommend that the user change it again once they have been able to access their account.
Simulate session: We can simulate a user's session in order to access their frontend (their home page, their courses page).
Unsubscribe: When we unsubscribe a user, they will no longer be able to access the platform nor their courses.
Related Articles
Registration fields management
In order for users to be able to enjoy your courses, they will have to register to your training platform. In this post, we will share how the registrations fields work and how to personalize them. 1- Registration fields On the "Registration field" ...Course management guide (CRM)
With Foxize Cloud you can have access to all your information about your courses to take control of your training platform and your business. In addition to creating and managing the course from the backoffice, you will also be able to obtain ...Teacher management in Foxize Cloud
In the Foxize Cloud LMS tool, teachers who are part of your training platform can also have control of their course data. In this guide, we will explain in detail all the functionalities related to the teacher profile. In the first place we will ...Guide to send segmented mails
Foxize Cloud has a series of automated emails that are activated according to user activity, for example when they enroll in a course or when they have forgotten their password. But maybe you are interested in doing an emailing campaign aimed at a ...Foxize Cloud Quick Set up Guide
In this guide we will introduce you to Foxize Cloud, the new SaaS tool to create your online training platform. Are you ready to create your training school? Access your administrator space from your Foxize Cloud account and you can start configuring ...