FAQs
The display will not be available until the date of the zoom event.
Remember that to log in to zoom you must log in from your zoom.us account, not from your platform. The platform only reflects zoom activity. Once logged in from zoom.us, the student will see the display on the platform.
What is an edition? What is the difference between a course and an edition?
When you create a course, you must also create an edition. When you create a course in backoffice, you are generating the course card that will appear in your platform's catalog. In it you will be able to add the course description (what you will ...
I get a padlock in the page edit What does it mean?
Closed padlock: When there is a closed padlock next to a page, it means that to edit it you need to be logged in to the front end. This is because these pages are only accessible by registered users. To do this, you can go to Users and pretend to be ...
Text Editor (blog, course sheet, text material)
In some of the Foxize Cloud functionalities (Text material, Blog, Course sheet...) you will find a text editor to customize your content. Below, we explain what each of them does. 1. HTML source HTML is a standard markup language for editing web ...
Can I put unlimited capacity in my face-to-face courses?
If the location has been defined with a certain capacity number, the capacity of the course must be equal to or less than it. Which means, in the edition of the course, it cannot be set as unlimited capacity as long as it is previously defined. To ...
Can the editions be ordered with check Incompany?
Yes, you can order the incompany editions from the same page as the normal editions.
Can students upload audio or video as exercises?
Yes, in addition to Word and PDF documents, students can upload video and audio files in response to an exercise. The size of these files should not exceed 2Gb.
Why can't a student download their course certificate?
It can be for various reasons: The user has not finished the course, that is, they have not viewed all the material or approved the exercises or tests. The course edition is not closed. The open editions are intended for those courses that upload ...
How does the attendance control work?
To access the attendance control, go to “Daily management> Course capacity” and click on the “Attendance control” button. It will take you to a landing with a password. Attention! The access password is not the backoffice password. It is an ...
Can images be inserted in the course sheet?
Yes, images can be added in the course description. Click on the image icon in the text editor, and select the "View server" button. A new window will open where you can drag and drop the images you want to upload from your computer. Once uploaded, ...
Is it possible to do hybrid courses on the platform?
Yes. Face-to-face courses can also include different types of materials, including Zoom webinars. This way, students can take the course in person and / or by Zoom online.
Foxize Cloud Quick Set up Guide
In this guide we will introduce you to Foxize Cloud, the new SaaS tool to create your online training platform. Are you ready to create your training school? Access your administrator space from your Foxize Cloud account and you can start configuring ...
Start your online school by following these 6 steps
Why create an online school? If you still have doubts about why you should start your own online school, we give you 4 reasons to do so. 1. Create a new line of business Lifelong learning has become a model of life for many. The need to update ...
Before activating your platform Check these 13 points!
Activating your training platform is one of the most important moments in the life of your school and, obviously, it cannot be done haphazardly. So that you do not miss any details, we recommend you to do a thorough review of all the content of your ...
Guide for new users of your online school
Are you going to open your online school soon? This guide will help you and your users to better understand how the platform works and how they can get the most out of your training platform. Platform registration Access the domain of the online ...
Image Sizes
Homepage Header: the header is responsive, so a large image size will be necessary. Make sure that it's optimized so as not to affect the loading time of the page. In the event that you don't like how it is shown on mobile screens, you have the ...
Optimize images for your platform
Performance can be affected by a number of factors, one of which (and one of the most important) is content load. As you already know, on your Foxize Cloud platform you can personalize your school with images that represent your look and feel: on the ...
Export data in xls / csv
If you have tried to export a backoffice listing in CSV or XLS format , but it's giving you a problem, follow these simple steps. STEP 1: if you use Windows you must make sure that the CSV or XLS files are predetermined so that they open in EXCEL. To ...
Can I translate the texts of my platform in another language?
Of course! With the Foxize Cloud platform you can customize all the texts on the pages of your training platform. To do this, you must access the Settings> Appearance> Page editing section from your back office. From here, you can access the edition ...
Can I put individual photos in testimonials?
No, you can only upload a single image that will appear as a background in the testimonial block.
I will not use this page in my training platform. Can I delete it?
If you do not want one of the pages of the navigation menu to be visible in your online school, you can hide it by accessing the Settings> Navigation section from the backoffice of your platform. In this section you can activate or deactivate those ...
I have my own website that I want to use as "Who we are". How can I do it?
Linking an external page to your navigation menu is very easy. Access the Configuration> Navigation section in the backoffice of your platform. In it, you will find the list of active and inactive pages on your website. Click on the "Add more items ...
What features are available in the Foxize Cloud demo?
In the demo you will have access to all the features of Foxize Cloud included in the PRO plan so that you can assess what services are necessary for your training platform, and you can choose the most appropriate plan according to your needs.
Can I have more than one administrator user to manage my training platform?
To add a new administrator to your LMS platform, you only need to access the Daily Management> Administration section in your backoffice and click on the "Create new backoffice user" button. In this new section you will be able to enter the user's ...
Why can't I put my own domain in the demo version?
The default domain of your training platform is made up of a subdomain ([PROJECT-NAME)] and a main domain (foxizecloud.com). During the trial period you will be able to change the name of the subdomain, but you will not be able to activate the own ...
My courses don't appear in my platform frontend
It can be for different reasons: 1. Check that all your courses and the editions of your courses are active so that they appear in your catalog. In the list that you will find in the "Courses" section of your backoffice you will be able to check if ...
Why can't I access the material in a course?
It may be due to the start date of your edition. If your edition has a start date, users will not be able to access the course materials until that day at the indicated time. If you want users to be able to immediately access the material when they ...
Can I link a course to different teachers?
Yes. Teachers are linked to an issue. Therefore, just as you create a new edition for a new course date, you can also create it for teachers. Access the "Courses" section of your backoffice and enter the course to see the list of "Editions". When ...
My courses are free and I don't want my users to go through the purchase process. Can it be removed?
Of course. If all the courses that you are going to offer on your training platform are free, you can activate the option "Free courses" in the section of your backoffice Configuration> Ecommerce. Now in your school you will see that the price of the ...
My courses are all free. Do my students need to register on the web to enroll in them?
Yes, it is necessary and you cannot remove this step. It is important to keep a record of your users since, when they enroll in a course, there is a lot of information that, otherwise, you will not be able to have and will not allow you to carry out ...
Can I have free and paid courses on the same training platform?
Of course! From the Configuration> Ecommerce section of your backoffice you can choose whether your platform will be free or paid. If you select the option "free courses", your users will be able to access the material of your courses without going ...
What plan do I need to create segmented projects?
To create corporate projects you will need to purchase the PRO plan for €249 / month, since of the three options it is the one that includes the corporate section in the backoffice.
Why can't I see my incompany course in my school's catalog?
When you mark a course edition as "Incompany," that edition will only be available for projects of that type. If you want the course to also appear in your catalog of your training platform, you must create a new edition of the course, without ...
How is the payment made by the company in a segmented project?
The economic agreement and the form of payment in segmented projects is done outside the platform according to what you agree with your client. In this case, the LMS platform is only used to manage training (registrations, courses taken, evaluations ...
What functions can an external administrator linked to a segmented project perform?
Corporate project administrators will have access to control the activity of their users and courses from their frontend, where they will have a section in their profile where they can see different information depending on the type of project.
What is the limit of videos that I can upload on my Foxize Cloud platform?
There is no limit to the number of videos you can have on your training platform, so you can upload as many as necessary for your courses. Remember that the weight limit per video is 1.5 GB.
Can the certificates be modified?
Yes, the fixed texts of a certificate can be edited in "Configuration> Appearance> Page edit> Courses> Certificate of attendance of a course". Variables that are filled in automatically cannot be modified: School logo Student's name Course completed ...
Can I customize the domain of my training platform?
Yes, you can link your school to your own domain, instead of being a Foxize Cloud subdomain, when you update your platform plan. The domain change is included in the Advanced and PRO plans. For users of the START plan, this service has a cost of €90. ...
Can I customize the sender email of my school?
Yes, once you have contracted a plan, you can customize the sender email of your training platform. In this guide we explain step by step how to do it. Please note that this option is not available during the trial period.
Is it necessary to set an end date for a course?
The date of a course limits the period of time in which enrolled students have access to their material, regardless of whether it is an online or face-to-face course. If you put an end date, students will be able to access the material until that ...
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