FAQs
How to optimize your elearning videos for your online school
Until now, a maximum of 750 MB could be uploaded per video, but recently we have updated the upload MB to 1.5GB per elearning video. Obviously, this will allow you to upload videos of higher quality and longer duration, although we always recommend ...
Before publishing a course, I would like to know if it will have enough demand. How can I know that?
Foxize Cloud has the "Contact Form" functionality that is applied when creating or editing the course file. This means that users, instead of registering for the course, should leave their data in this form if they are interested in receiving more ...
Why am I getting an error when uploading a video to a course material?
It can be for two reasons: The file is larger than 1.5 GB. To fix this, you will need to reduce the weight of the file. The internet connection is weak. When that happens, it may interrupt the upload of the file. The best option is to wait for the ...
I have a problem with my platform, how can I contact the Foxize Cloud team?
You can access Foxize Cloud support through the "Help" gadget that you will find on the right side of your backoffice. Use the search engine to find answers to your questions. We have a constantly growing catalog of guides, tutorials, and tools so ...
Why can't I upload my image?
Check that the image has not exceeded the 1MB limit. Some useful tools to reduce the weight of your images: Compressor.io Image Resizer FileOptimizer ImageOptim Trimage
Can I add or modify material to an already created course?
Yes, without any problem. This will not affect your course. A tip: In the event that your course does not have a defined closure and is periodically updated with new material, we recommend that you mark the course edition as "Open" in "Daily ...
The assessment test is not displayed in my course. Why?
Check that the "Tests" section of your website is active. You can check it in "Settings> Editing pages".
Why can't I link an assessment test as a material in my course?
If the evaluation test that you have created does not appear to select in your course material, it is because it is not active. To activate the test, you must go to the section "Daily management> Test" and activate it by clicking on the three dots to ...
How can I force my students to view the course material in order?
When you create or modify a course, check the box "Sequential course". This will force the student to finish all the material in one topic before being able to move on to the next.
How can I change the texts of my online school?
To edit the content of the pages of your training platform, go to the section "Settings> Appearance> Page edit" from your backoffice. From here, you can access the edition of each page. Unfold the section you want to edit and click on the pencil icon ...
I want to subscribe to a payment plan, but when I enter my card details I get an error. What can it be?
To process the payment of your platform we apply the 3D secure protocol to guarantee online purchases and reduce fraud. When initiating a payment with the 3D secure mechanism, the merchant automatically directs the user to their bank's website where ...
Bonus your training with FUNDAE and Foxize Cloud
At Foxize Cloud we have been working so that the LMS platform complies with all the technical requirements required by FUNDAE so that the training you offer meets the criteria applied by the State of Public Employment Service. These requirements are ...
Share your courses on social media
Users and people who visit your online school will be able to share a link to your courses on Facebook, Twitter and LinkedIn through the icons of social networks. The link will be accompanied by the cover image in the course. This image can be ...
Everything you need to know as a teacher to bonus your courses with FUNDAE
What is Fundae? Fundae is the State Foundation for Employment Training. Its main function is to help companies train their employees and offer them free access to training programs thanks to the management of public funds. We already reviewed the ...
How are test grades alculated?
When you create a test, you must write a maximum mark and a cut-off mark to pass. These grades are independent of the number of questions / score assigned to the test, since the Foxize Cloud algorithm will automatically convert the grade. For ...
Why do you make me change my password when I access the back office of my platform?
Following the RGPD regulations and for security reasons, it is necessary to change the password every 3 months. Remember that the administrator password must be a minimum of 16 characters with uppercase, lowercase, numbers, and punctuation marks. For ...
I have problems accessing the backoffice of my platform.
Entering the sadmin user password 3 times incorrectly in the backoffice locks the account. To unlock it, you must click on the option "I have forgotten my password", to change it and obtain access again. You can do it from the admin access to your ...
From where can the teacher of a course evaluate the exercises?
The teacher of a course can access the materials uploaded by their students from their account profile, in My Assessments. There he will find the list of editions that she teaches, and within them the materials uploaded by the students, which can be ...
Can I make mass enrollments to my course?
Yes, you can do it by uploading a csv with the list of users. First, you must check that all users are registered on the platform. The most recommended thing is that they do it themselves through the platform, because by regulation they must accept ...
Who can reply in the Forums and Chat?
In the forum and the chat, the course teacher and users who are registered for this edition can respond. Platform administrators cannot respond.
Can students share documents on the forum?
In the forums you can upload images and share links, but not other types of files.
Can teachers upload materials to the course?
No, only platform administrators can edit course topics and materials. If you wish, you can create a collaborator account in the backoffice for the teacher, although they will have access to all courses.
Can you do a trial Zoom webinar?
Foxize Cloud acts as a Zoom mirror, so all pre-webinar configuration must be done from Zoom. In general, we recommend that you connect 15 minutes before the start of the webinar to do all the necessary checks (micro, webcam ...).
What payment methods are available on the platform?
From Settings> Ecommerce in the platform administrator, you can select the payment method for your online school. You can choose between: Paypal POS with Redsys Stripe Bank transfer
Can the Foxize catalog be imported to my platform?
Yes, one of the additional services we offer is the possible import of Foxize courses. You can see the catalog of courses available at academy.foxizecloud.com If you are interested in the Foxize catalog, please contact us at support@foxizecloud.com, ...
Can the payment of a course be split?
Not quite. When a user enrolls in a course, he must make the full payment at the time. As an alternative, there is the possibility of creating a segmented project, since in these cases, the payment agreement is made offline.
I want to enroll a user to several segmented projects, can I?
It depends. The same user can be registered for different segmented projects as long as they are of different types, that is, incompany, unlimited and test, and only has one registration in each of them. The same user cannot be enrolled in several ...
When is the rating assessment of a course sent?
Depending on the type of course, the evaluation questionnaire will be sent: Course without date: It will be sent when the user completes all the course materials. Course with date: It will be sent when the end date of the course passes.
Can I include an external blog / page in the training platform?
Yes. From Configuration> Navigation in the backoffice of your platform, you can add links to external platforms. They will appear in the side menu of your online school.
What Zoom plan does Foxize Cloud support?
Although all Zoom plans (free and paid) are compatible with the integration to Foxize Cloud, it is necessary to contract a paid Zoom plan to obtain information about the user: whether they have attended the webinar, the connection time, etc. Zoom's ...
Can I install tracking pixels on my platform?
We recommend that you use Google Tag Manager to install and manage your tracking pixels on a single platform. You can link your Google Tag Manager account with your training platform by entering the GTM code in Settings> Digital Marketing of your ...
Who can reply to a comment?
Teachers and platform administrators can respond to comments left by students on the course file. There are several ways to do it: 1- The course teacher can answer directly in the course file. To access your courses you must go to "My account"> "My ...
Can the forum be activated or deactivated per course?
Yes. First, you must have the platform's "Forum and Chat" plugin activated. You will find it in "Settings> Training and add-ons" of your platform administrator. Now, automatically, all your courses will have a section of forums and chat. If you want ...
Can I change my payment card?
Yes, you can change the card you use to pay for your plan before the renewal of the payment is made. From your administrator profile> Profile and Billing> Payment Information. In the event that the renewal has been carried out (an automatic email ...
What types of administrators can I add to my platform?
There are 3 types of administrators in your training platform: The administrator of the platform has access to all the sections of the back-office and, in addition, may add new administrators. The platform manager also has access to the entire back ...
How can I register new users to my incompany projects?
There are two ways to do it: 1. That the person register through the link of the project that you provide. You can get the link in the section Daily Management> Segmentation> Projects in the last column of the project in question. When accessing ...
Can I add more than one teacher to my course?
Yes. You can add a main teacher and an assistant teacher to your courses. Both will appear on your course page.
Do I have access to my user's certificates?
Yes, you can download the certificates from the backoffice. Access Daily Management> Enrollments and click on the column "No. of Enrollees" to see all the students. In the column "Certificate" you can download the student's certificate.
How is a coupon discount applied?
When creating a coupon, you can indicate on which products of your online school the discount will be made: To all online courses To all face-to-face courses To all online and face-to-face courses To a specific course (you must select the course) ...
Why isn't my Zoom course 100% complete?
To pass a course with Zoom, the student must have viewed at least 75% of the videoconference. This data can be verified thanks to the Zoom API.
Next page